Rachel Cunliffe

Date of Award

Summer 8-3-2017

Document Type


Degree Name

Master of Arts (M.A.) in Conflict Resolution


Conflict Resolution

Physical Description

1 online resource (viii, 94 pages)


International business enterprises -- Japan -- Cross-cultural studies, International business enterprises -- Japan -- Personnel management, Conflict management -- Japan, Interpersonal conflict -- Japan -- Cross-cultural studies, Culture conflict -- Japan -- Management, Employee retention




The aim of this thesis was to identify and analyze workplace conflict by enquiring into the nature of conflict, conflict management, and human resources (HR) strategies for conflict management in international companies based in Japan (ICBIJ). This study explores one part of a conflict system comprising cultural issues, HR strategies, conflict, and its effect on retention. The research question is "What is the nature of the conflict experienced by Japanese workers in international companies based in Japan and what type of conflict management do they access?" 16 Japanese workers were surveyed yielding qualitative and qualitative data. Findings indicate that workplace conflicts are both interpersonal and organizational. Participants used a variety of strategies to manage conflict which varied depending on the type of conflict and the rank of the participant. The findings indicate gaps between the ideal situation as described in the literature and reality.

Persistent Identifier