Sponsor
Portland State University. Department of Speech Communication
First Advisor
James F. Maurer
Term of Graduation
Fall 1990
Date of Publication
10-24-1990
Document Type
Thesis
Degree Name
Master of Science (M.S.) in Speech Communication: Speech and Hearing Sciences
Department
Speech Communication
Language
English
Subjects
Hearing aids -- Fitting, Hearing aids -- Maintenance and repair
DOI
10.15760/etd.5840
Physical Description
1 online resource (2, v, 48 pages)
Abstract
The purpose of this study was to investigate the hypothesis that a dispensing program utilizing rehabilitative follow-up in the form of a post-fitting check appointment would show: (1) less return for repairs for hearing aids; (2) higher patient satisfaction with the aid; and (3) higher patient satisfaction with the service received during the hearing aid dispense than would a clinic with no follow-up. Data for comparison between the two clinics were drawn from medical chart review, frequency of hearing aid repairs, and from a questionnaire which assessed satisfaction levels. Patients were also asked to estimate the amount of use with the aid and success with manipulation of the aid for purposes of comparison with other groups previously studied.
Rights
In Copyright. URI: http://rightsstatements.org/vocab/InC/1.0/ This Item is protected by copyright and/or related rights. You are free to use this Item in any way that is permitted by the copyright and related rights legislation that applies to your use. For other uses you need to obtain permission from the rights-holder(s).
Persistent Identifier
https://archives.pdx.edu/ds/psu/23216
Recommended Citation
Behrendsen, Lynn L., "Hearing Aid Satisfaction and Rate of Return for Repairs: a Comparison of Two Kaiser Dispensing Programs" (1990). Dissertations and Theses. Paper 3958.
https://doi.org/10.15760/etd.5840
Comments
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