Sponsor
Portland State University. Department of Psychology
First Advisor
Robert R. Sinclair
Term of Graduation
Fall 2004
Date of Publication
11-1-2004
Document Type
Thesis
Degree Name
Master of Science (M.S.) in Psychology
Department
Psychology
Language
English
Subjects
Employee retention, Labor turnover, Hours of labor, Shift systems, Night work
DOI
10.15760/etd.5910
Physical Description
1 online resource (v, 124 pages)
Abstract
Shift work is becoming increasingly prevalent in our society, with 17% of the full-time work force and 36% of the part-time work force working non-standard shifts (Beers, 2000). The goal of this study was to explore the relationships between several shift work variables and retention of employees working in a retail organization that is open 24-hours a day. Results indicated no significant differences between workers in fixed versus mixed shift schedules on job satisfaction or role stress. Contrary to my hypothesis, mixed shift workers reported higher levels of commitment and remained with the organization longer than fixed shift workers. As predicted, night shift workers reported lower levels of job satisfaction and organizational commitment than evening workers. However contrary to predictions, there were no significant differences between morning and night shift workers. Supervisor support did not moderate the relationship between shift work and commitment, satisfaction, or role stress. However is [sic] was a significant moderator of the relationship between day versus evening shift and role stress, with individuals working evening shifts and perceiving high levels of supervisor support remaining with the organization the longest.
Rights
In Copyright. URI: http://rightsstatements.org/vocab/InC/1.0/ This Item is protected by copyright and/or related rights. You are free to use this Item in any way that is permitted by the copyright and related rights legislation that applies to your use. For other uses you need to obtain permission from the rights-holder(s).
Persistent Identifier
https://archives.pdx.edu/ds/psu/22965
Recommended Citation
Charles, Kristin Elizabeth, "Effects of Shift Work on Employee Retention: An Examination of Job Satisfaction, Organizational Commitment, and Stress-Based Explanations" (2004). Dissertations and Theses. Paper 4026.
https://doi.org/10.15760/etd.5910
Comments
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