First Advisor

Peter C. Ehrenhaus

Date of Publication

1991

Document Type

Thesis

Degree Name

Master of Science (M.S.) in Speech Communication

Department

Speech Communication

Language

English

Subjects

Communication in medicine, Physician and patient, Patient satisfaction

DOI

10.15760/etd.6004

Physical Description

1 online resource (129 p.)

Abstract

This thesis examines the relationship between physician communication style and patient satisfaction in the diagnostic medical interview. Patient satisfaction is a critical issue for health care organizations today. Health care organizations are coping with the recruitment and maintenance of patient consumers in a competitive and costly market.

The literature indicates that effective communication between the physician and the patient is important to patient satisfaction. The physician needs to structure the medical visit in order to acquire medical information and, at the same time, invite communication with patients to determine their concerns and needs. Patient satisfaction may ensue if the patient perceives the physician as possessing a positive communication style.

Rights

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Comments

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Persistent Identifier

http://archives.pdx.edu/ds/psu/23734

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