Sponsor
Portland State University. Department of Psychology
First Advisor
Larry Martinez
Date of Publication
Spring 7-5-2018
Document Type
Thesis
Degree Name
Master of Science (M.S.) in Psychology
Department
Psychology
Language
English
Subjects
Nurses -- Psychology, Black nurses -- Psychology, Bullying in the workplace, Interprofessional relations, Quality of work life, Emotions, Well-being
DOI
10.15760/etd.6364
Physical Description
1 online resource (iv, 66 pages)
Abstract
Demand for healthcare services is rising dramatically as the proportion of older adults in the United States increases, and the success of these healthcare organizations depends on cooperation among patients, doctors, and nurses. These interpersonal interactions come with costs associated with managing one's emotions in ways that are in line with completing job tasks effectively, especially as past research has demonstrated that nurses are likely to experience and respond to incivility, and nurses of minority backgrounds even moreso. This study examines the effect of experiencing incivility on engaging in surface acting, or simulating emotions that are not actually felt; how these two factors influence well-being outcomes; and the impact of racial differences in these relationships. A sample of 100 Black and White nurses participated in this research. Results indicate that experiencing incivility increases emotional exhaustion both directly and indirectly through engaging in surface acting in response to incivility. Additionally, findings suggest that Black nurses are more likely than White nurses to experience incivility from other nurses. These results highlight how incivility can contribute to burnout and negative health outcomes and that this effect may be particularly salient among Black nurses.
Rights
In Copyright. URI: http://rightsstatements.org/vocab/InC/1.0/ This Item is protected by copyright and/or related rights. You are free to use this Item in any way that is permitted by the copyright and related rights legislation that applies to your use. For other uses you need to obtain permission from the rights-holder(s).
Persistent Identifier
https://archives.pdx.edu/ds/psu/26098
Recommended Citation
Park, Lauren Sarah, "Differential Well-Being in Response to Incivility and Surface Acting among Nurses as a Function of Race" (2018). Dissertations and Theses. Paper 4480.
https://doi.org/10.15760/etd.6364