First Advisor

Tugrul U. Daim

Term of Graduation

Winter 2023

Date of Publication

1-18-2023

Document Type

Dissertation

Degree Name

Doctor of Philosophy (Ph.D.) in Technology Management

Department

Engineering and Technology Management

Language

English

Subjects

Airlines -- Management -- Decision making, Electronic commerce -- Security measures, Fraud -- Prevention, Electronic funds transfers -- Security measures

DOI

10.15760/etd.8164

Physical Description

1 online resource (xii, 274 pages)

Abstract

Payment processing systems have advanced significantly in the airline business. Because e-payments are easy, they have captured the attention of many companies in the aviation industry and are quickly becoming the dominant means of payment. However, as technology advances, fraud grows at a comparable rate. Over the years, there has been a surge in payment fraud incidents in the airline sector, reducing the platform's trustworthiness. Despite attempts to eliminate e-payment fraud, decision-makers lack the technical expertise required to use the finest fraud detection and prevention assessments; this research recognizes the lack of an established decision model as a hurdle and seeks to fix the problem. In response, this research aims to develop a decision model for the airline industry to evaluate the e-payment fraud detection and prevention capabilities of airlines. The literature examines the scope of airline payment fraud to formulate the optimal framework to handle the problem. Guided by the results, the study proceeds to develop an HDM model from experts' validation, quantification, and desirability inputs. Three panels were constituted to validate the perspectives and factors, quantification, and desirability inputs. The model was used to assess the contribution of individual perspectives and factors on decision-making.

Rights

In Copyright. URI: http://rightsstatements.org/vocab/InC/1.0/ This Item is protected by copyright and/or related rights. You are free to use this Item in any way that is permitted by the copyright and related rights legislation that applies to your use. For other uses you need to obtain permission from the rights-holder(s).

Persistent Identifier

https://archives.pdx.edu/ds/psu/39677

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