First Advisor

Liu-Qin Yang

Term of Graduation

Summer 2023

Date of Publication

8-2-2023

Document Type

Dissertation

Degree Name

Doctor of Philosophy (Ph.D.) in Applied Psychology

Department

Psychology

Language

English

Subjects

Emotional contagion, Affect (Psychology), Employees -- Psychology, Organizational behavior, Dyadic analysis (Social sciences)

DOI

10.15760/etd.3641

Physical Description

1 online resource (v, 102 pages)

Abstract

Emotional contagion influences multiple important individual and organizational outcomes, including burnout, job satisfaction, organizational citizenship behaviors, and task performance. The current meta-analytic review utilizes Barsade and colleagues' model of emotional contagion in organizational life and Van Kleef's emotions as social information model, creating a theoretically and empirically based examination of emotional contagion in organizational dyads covering the past 30 years of research. It offers nuance to traditional positive and negative affect conceptualization by utilizing Van Kleef's four social emotion categories (i.e., affiliation, appeasement, dominance, supplication) along with general positive and negative valanced emotional expressions as antecedents of emotional contagion. Using procedures suggested by Hunter and Schmidt, the current meta-analytic review examines the relation of emotional contagion and performance of observers (i.e., task performance, creative performance, and organizational citizenship behaviors) and attitudes about people who express emotions (i.e., satisfaction, desire to associate with, and perceived effectiveness). Findings suggest that positive, affiliation, and negative emotions are contagious. Additionally, positive emotional responses are related to improved performance, customer satisfaction, and customer intentions toward businesses. Finally, the current study's meta-analytic path analyses supported indirect relations of positive emotional expressions to performance and attitude outcomes through positive emotional responses. I provide implications for future research directions, along with methodological limitations of the current body of organizational emotional contagion literature, highlighting the lack of dynamic emotional contagion research focused on negative emotions.

Rights

© 2023 Stefanie Fox

In Copyright. URI: http://rightsstatements.org/vocab/InC/1.0/ This Item is protected by copyright and/or related rights. You are free to use this Item in any way that is permitted by the copyright and related rights legislation that applies to your use. For other uses you need to obtain permission from the rights-holder(s).

Persistent Identifier

https://archives.pdx.edu/ds/psu/40824

Download

Share

COinS