Published In
Cornell Hospitality Quarterly
Document Type
Post-Print
Publication Date
7-7-2021
Abstract
Employee strain is a significant and costly issue for hospitality organizations. This study investigated the change trajectory of strain pre, during, and post a discrete stressful event and how cohesion and group emotional variability altered the shape of the trajectory. Using an experience sampling method approach, we gathered 402 daily observations from 84 workers in a period that included a specific stressful event, the opening of a one-night “theme dinner” restaurant that catered to dinner guests from the general public. We used latent growth curve modeling to investigate the change of strain among employees over time. The results showed that indicators of strain displayed inverted U-shaped trajectories (i.e., strain increased before and decreased after the stressful event) and that group cohesion and emotional variability affected the starting value and the change trajectory of strain. By investigating strain on a daily basis and considering group-based influences in response to discrete stressful events, this study provides significant implications to the hospitality literature and suggestions to hospitality managers on how to alleviate the impact of strain among their workforces.
Rights
Copyright (c) 2021 The Authors
This work is licensed under a Creative Commons Attribution 4.0 International License.
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DOI
10.1177/19389655211022661
Persistent Identifier
https://archives.pdx.edu/ds/psu/36119
Citation Details
Xu, S. (T., Martinez, L. R., & Van Hoof, H. (2021). How Team Emotions Impact Individual Employee Strain Before, During, and After a Stressful Event: A Latent Growth Curve Modeling Approach. Cornell Hospitality Quarterly, 193896552110226. https://doi.org/10.1177/19389655211022661
Description
This is the author’s version of a work that was accepted for publication. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published as: How Team Emotions Impact Individual Employee Strain Before, During, and After a Stressful Event: A Latent Growth Curve Modeling Approach. Cornell Hospitality Quarterly, 193896552110226. https://doi.org/10.1177/19389655211022661