Video Modeling to Improve Customer Service Skills of an Employed Young Adult With Autism
Sponsor
is study was funded by the Council for Exceptional Children Division on Career Development and Transition Graduate Research Scholarship.
Published In
Focus on Autism and Other Developmental Disabilities
Document Type
Citation
Publication Date
12-1-2019
Abstract
Providing evidence-based interventions in competitive employment settings is critical to improve employment outcomes for individuals with autism. This study used a multiple baseline across behaviors design to enhance the customer service skills of a young adult with autism employed as a cashier at a retail store. Results indicated the use of customer service phrases increased contingent on delivery of corresponding video models. Implications for employing young adults with autism in community-based settings are discussed.
Locate the Document
DOI
10.1177/1088357618805990
Persistent Identifier
https://archives.pdx.edu/ds/psu/30923
Citation Details
Bross, L. A., Travers, J. C., Munandar, V. D., & Morningstar, M. (2018). Video Modeling to Improve Customer Service Skills of an Employed Young Adult With Autism. Focus on Autism and Other Developmental Disabilities, 34(4), 226-235.
Description
© Hammill Institute on Disabilities 2018