Video Modeling to Improve Customer Service Skills of an Employed Young Adult With Autism
is study was funded by the Council for Exceptional Children Division on Career Development and Transition Graduate Research Scholarship.
Focus on Autism and Other Developmental Disabilities
Providing evidence-based interventions in competitive employment settings is critical to improve employment outcomes for individuals with autism. This study used a multiple baseline across behaviors design to enhance the customer service skills of a young adult with autism employed as a cashier at a retail store. Results indicated the use of customer service phrases increased contingent on delivery of corresponding video models. Implications for employing young adults with autism in community-based settings are discussed.
Locate the Document
Bross, L. A., Travers, J. C., Munandar, V. D., & Morningstar, M. (2018). Video Modeling to Improve Customer Service Skills of an Employed Young Adult With Autism. Focus on Autism and Other Developmental Disabilities, 34(4), 226-235.