Title

Video Modeling to Improve Customer Service Skills of an Employed Young Adult With Autism

Published In

Focus on Autism and Other Developmental Disabilities

Document Type

Citation

Publication Date

12-1-2019

Abstract

Providing evidence-based interventions in competitive employment settings is critical to improve employment outcomes for individuals with autism. This study used a multiple baseline across behaviors design to enhance the customer service skills of a young adult with autism employed as a cashier at a retail store. Results indicated the use of customer service phrases increased contingent on delivery of corresponding video models. Implications for employing young adults with autism in community-based settings are discussed.

Description

© Hammill Institute on Disabilities 2018

DOI

10.1177/1088357618805990

Persistent Identifier

https://archives.pdx.edu/ds/psu/30923

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